100% Guarantee
Your 100% satisfaction is our Quality Guarantee. It covers shipping damage, defective products or incorrect shipment. Simply notify us within 14 days of shipment arrival. Replacement of merchandise or refund will be promptly and courteously given.
Payment Terms
We accept Visa, MasterCard, American Express and Discover, money orders or checks.
Shipping
We stock 100% of our items for immediate shipment. Orders placed by 12:00 noon CST are usually shipped the same day. You will always be notified of any shipping delay. Items are shipped UPS or FedEx Ground. Normal delivery is 3-4 business days. Freight costs are the actual UPS or FedEx Ground/Home Delivery rates. No additional handling or boxing costs will be added.
Express Shipping
UPS and FedEx overnight delivery is available on most orders.
Point of Origin
Heartwood proudly manufactures and ships all its products from Star, MS 39167 and are F.O.B. Star, Mississippi.
Returns
Returns are accepted only with prior authorization. Please contact our returns department at 888-490-9046. Return address is:
Heartwood, 335 Mangum Drive, Star, MS 39167.
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